Return and Exchange Policy

We want you to be completely happy with your purchase.  Your unworn, unused item(s) may be returned for store credit within 30 days of ship date.  Any defective item or incorrect shipment will be replacted at no shipping charge to you.  Simply follow the guidelines below.

Returns and Exchanges:

You can return and exchange unworn, unused items within 30 days of ship date for store credit at Tiagu.com; because of the nature of our business we do not issue refunds.  We will send you the requested item at no shipping charge to you.

The customer is responsible for all return freight charges, including duty and tax.  For your protection, we suggest all returns be sent back to us through a traceable carrier.  Most major carriers offer tracking information; however, the USPS only offers tracking information on select delivery services.

On the back of your packing slip, note the reason(s) for the exchange.  Enclose your packing slip with the item and ship to:

Tiagu

PO Box 7087

Please allow 5 business days after receipt in our warehouse for your exchange to be processed and shipped to you.

Warranty Policy

90-Day Warranty

All products carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure.  Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer.  All replacement/repaired products are shipped UPS ground or USPS unless a rush is requested.  The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

Please send all warranty claims to support@tiagu.com.